Tom writes: <<I'm be soon evaluating a three year old Steinway L, >>describes the action as VERY difficult to play. The Steinway dealer has arranged for several visits by some very qualified techs representing both the dealer and the manufacturer. >> There are 4 major causes for this response that I have seen. First will be the pinning of the hammershank flanges. The factory says to apply alcohol and wait a day. I didn't find that to work, so I now repin them. The second may be excessively strong springs. The third is often a keyframe that is floating on air over major areas of the keybed. Fourth is tight keybushings. Pay particular attention to the sound, It may just need a lot more lacquer and you can count on string leveling to be non-existant. Good luck, Ed
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