>OK Ron ... > >Now that this meeting has been over for awhile (assuming that it was on >schedule) ... how did it go? Did you actually behave yourself? > >Z! Reinhardt RPT Too soon Z!, the memories are still too vivid! Actually, it went quite well. It turned out to be a sort of mini workshop with a couple of dealers from other parts of the country, two local piano teachers, and myself as the geek, er, technical contingent. We talked about what we thought the local dealer (host) was doing right or wrong, by our personal and professional criteria and requirements, and just generally compared notes and swapped opinions on ways to improve customer service and the illusion of legitimacy projected by us, the industry marketing and service professionals (ahem). Five folding chairs in a small office with some prepared questions and comfortable discussion for about 45 minutes, and we were done. It was very interesting. I give it a 6 and would do it again if it came up. Ron N
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