Let me introduce myself.

[Farrell]

That's the key, raise your fee for first time appointments enough so that
you are then getting what you would consider your regular fee when you
discount the repeat clients. I am routinely out of the house in 90 minutes
for repeat clients. The typical first time client is usually closer to two
hours, even if they don't need a pitch raise. Just my experience.

Terry Farrell

----- Original Message -----
From: "Greg Newell" <gnewell@ameritech.net>
To: <pianotech@ptg.org>
Sent: Wednesday, November 14, 2001 11:45 AM
Subject: Re: Let me introduce myself.


> Charles,
>     The thing I'd like you to consider is; Does it take you less time or
> effort to tune if the last one was more recent? O.K. two things; Are you
> scheduling a shorter appointment time for these discounted tunings? O.K. 3
> things; Are you likely to increase your business by giving away part of
> your income?
>     Food for thought I hope.
>
> Greg
>
> Charles Neuman wrote:
>
> > Terry Farrell wrote:
> >  > If you are doing pitch raises on these pianos (even small ones) the
> >  > high treble will simply not be stable. A decent piano that is tuned
> >  > once a year or more often will be so much more stable in this area.
> >
> > Hmmm, I just had a brainstorm. Do any of you give a discount if a
> > customer has their piano tuned regularly?
> >
> > For example, you could give $5 off if it's tuned again within 13 months
> > (give them a month of flexibility) or  maybe $10 off if it's tuned
> > quarterly. The idea is that it encourages regular tuning, and the
> > discount is reasonable since the tuning might go faster for the tech on
> > a regularly tuned piano.
> >
> > Charles Neuman
> > Assoc, Long Island - Nassau
> >
> > P.S. Terry, sorry I didn't take your advice about deleting your posts
> > before reading them!
>
> --
> Greg Newell
> mailto:gnewell@ameritech.net
>
>