----- Original Message ----- From: "Clyde Hollinger" <cedel@supernet.com> To: <pianotech@ptg.org> Sent: November 17, 2001 7:37 PM Subject: Appointment procedure > .....and the conversation may go like this: > Client: Hello. > Clyde: Good evening. This is Clyde Hollinger Piano Service. Could I > speak with Mary Smith, please? > Client: This is she. > Clyde: Oh, good evening! I'm calling about scheduling your annual > piano tuning, which is now due. ------------------------- Just one question, Clyde. Why would you be tuning Mary Smith's piano? She's a pretty good tuner herself.... Del
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