Appointment procedure

[Clyde Hollinger]

Susan,

Yes, no doubt I spend more time than most in the office, but I've had my fill
of service persons who don't seem to care if or when they get back to me, and
I decided I don't want to be like that.  It is quite possible that I could
cut out half of my office work and still have enough piano work.  I doubt
that tunings are all that scarce.  To answer your question, I was part time
twelve years and fulltime now eleven years.

It is written into my business goals to attempt to return all calls the same
day I receive them, but I can't guarantee that age won't change that for me,
too!  <G>

Regards,
Clyde

Susan Kline wrote:

> Wow. You work very hard!
>
> A question -- you've been at this for at least a few years, haven't you?
> Are tunings that scarce on the ground in your area?
>
> My appointment procedure goes more like this, I'm afraid --
>
> "Hello, is this Susan Kline?"
>
> "Yes, speaking."
>
> "OH GOOD! At last I found you at home!"
>
> "Sorry, I've been out so much, and got behind at replying. [or]
> Oh, sorry, I tried to leave you a message ..."
>
> etc.
>
> In a better world, they'd all get a reply the same day, but alas ...
> I guess age is catching up with me.
>
> I've been here 10 years now. For me, that seems to be the amount of
> time a business takes to mature to the point where I wish I had
> less work, not more. Age, again ....
>
> Susan