Mason & Hamlin parts

[Ray T. Bentley]

Brian,

Try asking for my friend, Mike Zarate.  I do suggest a phone call, because I
have had unanswered e mails there too.


-- 
Ray T. Bentley, RPT
Alton, IL
ray@bentley.net
www.ray.bentley.net

The difficult, I do right away.  The impossible takes a little longer.
> From: Brian Trout <grandrestorations@yahoo.com>
> Reply-To: pianotech@ptg.org
> Date: Thu, 11 Oct 2001 10:14:06 -0700 (PDT)
> To: pianotech@ptg.org
> Subject: Mason & Hamlin parts
> 
> Hi list,
> 
> I'm back...  with the same thing I was here with
> before...  looking for a music desk assembly and
> a lid prop for a Mason & Hamlin 'A'.
> 
> I'm getting a little frustrated with Mason &
> Hamlin.
> 
> More than a month ago, I started my efforts to
> get a hold of them.  First, I started with a nice
> friendly e-mail.  No response.  So, I figured, it
> got overlooked and sent another.  No response.
> So I decided to send a fax, figuring there would
> be a piece of paper show up in their office that
> they would actually have to throw away.  No
> response.  Another fax.  No response.  Phoned
> their number.  Spoke with the secretary who put
> me in touch with someone else.  "I'll check on
> this and get back with you, maybe in a day or
> so."  I waited, almost a week in fact.  I called
> again.  Same secretary who took a message and
> said, "we'll have him call you".  Waited a couple
> more days.  No phone call.  I called again today.
> "He's not available, we'll have him call you."
> 
> I need a complete music desk assembly and a lid
> prop.  I would also like to have new hardware for
> this piano (an 'A').  I remember working for a
> Steinway dealer a few years ago when we simply
> asked the factory to send new hardware for a 'B'
> we were working on and a couple of weeks later, a
> complete set of the most beautiful hardware
> showed up.
> 
> I'm blowing off steam, I know, but my butt is
> against the wall for time and I need my parts!!
> If I have to have them custom made, I need time
> to do it and I don't have time to wait for weeks
> on end for someone to decide to call me back.  If
> they don't want to help me, I just wish they'd
> say so.
> 
> AAAAAARRRRRRRGGGGGGHHHHHHH!!!!!!!!!!!!!!!!
> 
> (deep breath... calm down... not worth raising
> the blood pressure...)
> 
> Newton, (if you're reading), I do appreciate the
> suggestion you made earlier about contacting them
> directly.  But so far, it ain't worked!
> 
> So, I'll ask a question.  Before I give up
> completely on Mason & Hamlin, is there any
> particular person I should make an effort to talk
> to, call them by name?
> 
> If you know who, please let me know.
> 
> Sorry for the rant.  I'm a bit irritated.
> 
> Back to work...
> 
> Thanks,
> 
> Brian T.
> 
> 
> 
> =====
> Brian Trout
> Grand Restorations
> 3090 Gause Blvd., #202
> Slidell, LA  70461
> 985-649-2700
> GrandRestorations@yahoo.com
> 
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