Piano Fiasco/univ sales digress (beware of long lecture)

[Robert Wilson]

--- Billbrpt@AOL.COM wrote:
> In a message dated 10/14/01 1:05:01 AM Central
> Daylight Time, 
> mfarrel2@tampabay.rr.com (Farrell) writes:
> 
> 
> > The university sale I went to was the year before
> I had ever seen the inside
> > of a piano. I bought a piano at that sale. I got
> DUPED. Big time. That may
> > go a long way in explaining why I might be a bit
> sensitive to a client that
> > appears to have been duped by a piano salesperson.
> 
> You live and you learn.  You have about as much
> chance of success changing 
> the way things are as you would being a big time
> movie star in Hollywood just 
> by showing up at a studio and announcing your
> availability.  I'm not saying 
> you can't make a difference but it will take a life
> long, personal 
> committment to do so.  Otherwise, to quote a
> frequently repeated admonition, 
> "...anything you say (or do) can and *will* be used
> against you in (and out) 
> of a court of law".
> 
> Bill Bremmer RPT
> Madison, Wisconsin
> 

And one very important thing that I learned early on -
it's no good just tuning the piano - you have to 'tune
the customer' too, and leave them feeling happy.  Most
of your work will come from personal recommendation,
so if you do not please a customer you will lose more
than just that customer - musical people usually have
a large circle of musical friends.

best wishes

Bob Wilson
London.

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