I forgot to say "THANKS" to Roger and Tom. I will get back to this piano and take a closer look at downbearing and crown and see just exactly what we have (or don't have) here. I would love to get the serial number from your piano Tom - got it? Terry Farrell ----- Original Message ----- From: "Farrell" <mfarrel2@tampabay.rr.com> To: <pianotech@ptg.org> Sent: Saturday, September 08, 2001 8:14 AM Subject: Re: Killer Octave - Warranty Issue? > OMG! Is that possible! Maybe - the guy picked it up a the local > Steinway/University sale - you know, the place where they try to dump off > misfit odds & ends like this at inflated prices (how else do you think they > pay for renting the university and moving 4,386 pianos - some of them > twice!). I lost my mind and neglected to write down the serial number of the > piano - but obviously I can get it. Do you have the serial number of the > piano you had seen? > > Oh, wouldn't that be a sad, sad story? > > You are in Florida? Where abouts? > > Terry Farrell > Tampa, Florida > > P.S. My original piano, a 1995 1098, I exchanged for a Boston grand (from > the same place), because of pinblock/frame separation (they routed in a > patch - did not fix it), inverted soundboard crown, false beats, etc. - all > problems still there - as I saw the piano just a couple months ago, still on > the showroom floor and priced at $16,000 (Brand-new! Hand-built by > master-craftsmen!)! > > ----- Original Message ----- > From: "Tom Servinsky" <tompiano@gate.net> > To: <pianotech@ptg.org> > Sent: Saturday, September 08, 2001 7:30 AM > Subject: Re: Killer Octave - Warranty Issue? > > > > Terry, > > This sound like the same piano a customer of mine, which purchased it from > > your local dealer, which was sent back to your local dealer, and I bet was > > resold without having any work done to it. The exact same problems were > > noted and the manufacturer and local dealer agreed to take the piano back > > but what happened to that piano since then I have no idea. Now I realize > > this would be strectch if it were THE SAME PIANO, but stranger things have > > happened. > > Anyhow I did determined that it was a board problem as there was no crown > in > > the killer octave nor was there bearing. The manufacturer was more than > > agreeable to exchange the piano and from the sounds of the conversation, > > this was not the first hazard they had fielded on this model. > > Contact the manufacturer directly and you'll be friend of that client for > > life. > > Tom Servinsky,RPT > > ----- Original Message ----- > > From: "Farrell" <mfarrel2@tampabay.rr.com> > > To: <pianotech@ptg.org> > > Sent: Friday, September 07, 2001 6:57 PM > > Subject: Killer Octave - Warranty Issue? > > > > > > > Tuned a real beauty this afternoon - 3 year old Kohler & Campbell 4' 6" > > > grand (or....not so grand as the case may be). I had to take a > double-take > > > at the thing when I first walked in the house - I thought it might be > one > > of > > > those 2-foot deep fake-grand digital pianos. But NO, I opened the lid > and > > > low and behold, there were a couple hundred strings in there. > > > > > > I pointed out the prominent false beats in the top two octaves to the > > owner. > > > He agreed that was a problem, and plans to contact the dealer regarding > a > > > warranty fix. > > > > > > Running up and down the keyboard, this piano has a VERY prominent killer > > > octave area. It is about an octave in size and is centered in the treble > > > section (second from the top out of four sections). Volume just drops > way, > > > way down. One of the worst examples of a killer octave area that I have > > > heard. It is really, really prominent. Plucking strings indicates the > same > > > prominent killer octave area. > > > > > > I have not tried voicing or anything else. But I strongly suspect that > > there > > > is nothing that has caused just the dozen or so hammers in that area to > go > > > mush. I strongly suspect this is a soundboard/bridge problem. > > > > > > The owner is a intermediate piano player at best. He has not said > anything > > > about it to me. This killer octave thing to me is real, but its cause is > a > > > bit fuzzy, because I have never fixed one. What is the consensus here - > > > should I point it out to the owner and suggest he may want to initiate a > > > warranty claim (let 'em voice it six times and replace strings, etc. > > before > > > you insist on a new soundboard/piano)? It seems extreme to me, but with > > what > > > I know now about pianos, and if I had bought the piano, I sure as $#%& > > would > > > want it fixed! I know it is a junk piano, but it should at least start > out > > > consistent across the whole keyboard. The tenor/bass break is OK > > tone-wise - > > > I would not expect more - it is on a par with other junk like this - > maybe > > > even near the top of the heap! - but a whole dead octave seems way less > > than > > > par to me. Is this elusive killer octave a warranty issue? > > > > > > Waddaya think? > > > > > > Terry Farrell > > > > > >
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