This is a multi-part message in MIME format. ---------------------- multipart/alternative attachment ----- Original Message -----=20 From: jolly roger=20 To: pianotech@ptg.org=20 Sent: September 11, 2001 2:48 PM Subject: Re: Quality Control--the long answer Well, again I ramble, so will close....=20 Del=20 Hi Del, A good post on what really happens. I might add that = factory Jigs and Templates have a way of wearing out in use. Nobody is = made responsible for checking them, untill there is a problem reported = from the field, before you know it, a critical element is way off = tolerence. And possibly hundreds of nightmare pianos get out of the = system. And when factory jigs break or get warn they are repaired by a = maintenance shop that knows nothing at all about the piano or how it = should be built. This is what happened with the ribs being feathered = backwards. The maintenance shop had repaired the jig and put the top few = planer guides on backwards.=20 No one noticed even though it was quite visually obvious. And, with the = boards all nice and new the acoustic problems didn't show up in the = factory even though each instrument was played and evaluated before = being shipped. The symptoms started showing up six months to a year = later as sustain problems through roughly the upper third of the scale.=20 But, as Ron has pointed out, these were all voicing problems. They = couldn't possibly be soundboard problems. Most of the workers have no understanding of what they are fitting = together, they are just doing as instructed. Yes, they are doing exactly what they've been instructed to do. And that = may not be what they are supposed to do.=20 When I'm in a factory I pretty much discount any and all complaints = about the workers. The company's management team hired that workforce = and/or keeps them on the payroll. For the most part the workers will do = precisely what management expects and requires of them and what it = equips and trains them to do, be that good or bad. The floor performance = of any work force is usually a good reflection of management competence. Del ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/7a/de/a2/14/attachment.htm ---------------------- multipart/alternative attachment--
This PTG archive page provided courtesy of Moy Piano Service, LLC