Convincing the Client

[Tom Servinsky]

Tom,and list,
I've been in the business 21 yrs. and the amt. that actually respond by
reminders has always been low.  I've come to expect that due to the amt. of
hounding reminders and unnecessary mail we all get from every Tom,Dick, and
Harry.
If there was every  a better argument for managing clients using a PDA
 Palm Pilot types) is with this very discussion. I have found that while you
are face to face with a customer they have your full attention. That is the
time to schedule that next appointment. I'm up to about 50% of all
appointments  being scheduled for the next tuning.
With the Palm you'll always know what's going on a year from now and believe
it's a joy to manage the customers in this predictable manner. Not to
mention your job situation will always feel more secure.
Tom Servinsky,RPT
----- Original Message -----
From: "Farrell" <mfarrel2@tampabay.rr.com>
To: <pianotech@ptg.org>
Sent: Monday, April 22, 2002 9:56 PM
Subject: Re: Convincing the Client


> Hi Tom. I'm in my fourth year and I also get about a 10% response rate.
>
> Terry Farrell
>
> ----- Original Message -----
> From: <Tvak@AOL.COM>
> To: <pianotech@ptg.org>
> Sent: Monday, April 22, 2002 8:05 AM
> Subject: Re: Convincing the Client
>
>
> >
> > In a message dated 4/22/02 6:48:26 AM, cedel@supernet.com writes:
> >
> > << Before the very first appointment, send a letter titled "Information
for
> > First-Time Clients"  >>
> >
> > That's an interesting idea.  I am amazed at your response to your 6
month
> > reminder cards.  My response rate is about 10%.  But I've only really
been in
> > business for 3 years.
> > Do you back up your cards with a phone call?  I've heard that this is
the
> > only way to get a good response rate on reminder cards.
> >
> > Tom Sivak
> >
>