Convincing the Client

[Tom Servinsky]

Good point,
They get a call several days ahead.  There's too much risky wasting of
driving time if you don't for sure everyone's on the same calendar.
Tom Servinsky,RPT
----- Original Message -----
From: "Greg Newell" <gnewell@ameritech.net>
To: <pianotech@ptg.org>
Sent: Wednesday, April 24, 2002 12:12 AM
Subject: Re: Convincing the Client


> Tom,
>     How many missed appointments do you have with this method? I can
foresee
> that many would say ... "I just forgot." Do you send out a reminder before
the
> appointment or call to remind? Seems like you'd get many holes in the day
this
> way.
>
> Greg
>
> Tom Servinsky wrote:
>
> > Tom,and list,
> > I've been in the business 21 yrs. and the amt. that actually respond by
> > reminders has always been low.  I've come to expect that due to the amt.
of
> > hounding reminders and unnecessary mail we all get from every Tom,Dick,
and
> > Harry.
> > If there was every  a better argument for managing clients using a PDA
> >  Palm Pilot types) is with this very discussion. I have found that while
you
> > are face to face with a customer they have your full attention. That is
the
> > time to schedule that next appointment. I'm up to about 50% of all
> > appointments  being scheduled for the next tuning.
> > With the Palm you'll always know what's going on a year from now and
believe
> > it's a joy to manage the customers in this predictable manner. Not to
> > mention your job situation will always feel more secure.
> > Tom Servinsky,RPT
> > ----- Original Message -----
> > From: "Farrell" <mfarrel2@tampabay.rr.com>
> > To: <pianotech@ptg.org>
> > Sent: Monday, April 22, 2002 9:56 PM
> > Subject: Re: Convincing the Client
> >
> > > Hi Tom. I'm in my fourth year and I also get about a 10% response
rate.
> > >
> > > Terry Farrell
> > >
> > > ----- Original Message -----
> > > From: <Tvak@AOL.COM>
> > > To: <pianotech@ptg.org>
> > > Sent: Monday, April 22, 2002 8:05 AM
> > > Subject: Re: Convincing the Client
> > >
> > >
> > > >
> > > > In a message dated 4/22/02 6:48:26 AM, cedel@supernet.com writes:
> > > >
> > > > << Before the very first appointment, send a letter titled
"Information
> > for
> > > > First-Time Clients"  >>
> > > >
> > > > That's an interesting idea.  I am amazed at your response to your 6
> > month
> > > > reminder cards.  My response rate is about 10%.  But I've only
really
> > been in
> > > > business for 3 years.
> > > > Do you back up your cards with a phone call?  I've heard that this
is
> > the
> > > > only way to get a good response rate on reminder cards.
> > > >
> > > > Tom Sivak
> > > >
> > >
>
> --
> Greg Newell
> mailto:gnewell@ameritech.net
>
>