Hazen: Just this week I had the same problem with a new self player Wurlitzer Grand Piano. The player mechanism under the piano was adjusted too close to the key bed. I lowered the mechanism moving it away from the key bed and it solved the situation. First, pull the action out slightly and return to see if the player mechanism improperly touches the back of the action. If so you solved the problem....lower the mechanism. Tommy Black Decatur, Ala.
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