Hi all! Last week I made arrangements with a regular customer to just let myself in to tune while she was not home. She left the key in an envelope inside the screen door. She even left a check for me in the envelope. However, I could not get the key to unlock the door. After about ten minutes of jiggling the key I gave up. I wrote "key does not work" on the envelope and left for my next appointment. As I was finishing my next tuning, the customer called me on my cell and told me in an accusing tone of voice " There is nothing wrong with the key, I just tried it in the door and it worked the first turn!" I did not argue with her and said I would skip lunch and come over and tune her piano immediately. As I stepped into her house and put my tool kit next to the piano, the agitated customer said "I want to SHOW you that there is nothing wrong with the key" So I stepped outside with her as she locked the door behind us. She then proceeded to demonstrate how well the key works... The key did not work! We were now locked out of her house with my tools locked inside. I sat on the steps as she walked up and down the street looking for anyone that would let her use their phone to call a locksmith. Once she made the call we sat on the steps and waited for over half an hour before the locksmith came. When he finally arrived it took another 30 minutes for him to get the door unlocked. By the time the locksmith left, a good 90 minutes had passed. I had other appointments that day and had to schedule another date to tune her piano The embarrassment displayed by the customer was payment enough for the time I had lost. Michael Musial Reedsville Pa _________________________________________________________________ Chat with friends online, try MSN Messenger: http://messenger.msn.com
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