No shows: Was Convincing the Client

[David Love]

I'd like to insert a comment here because I find this matter to be a
problem.  The amount of money that Yamaha pays the dealer to have this
service performed is very small and many dealers are not willing to pay the
difference to have all the items listed in the manufacturers recommendation
completed.  So either it doesn't get done, the tech does it for free,  the
tech doesn't do it, the customer gets charged by the tech for something that
it would seem should be included in the purchase price, the dealer refers
another tech to the job who will do it for less, etc., etc..  None of which
are satisfactory.

David Love


----- Original Message -----
From: "Terry Neely" <tlneely@mindspring.com>
To: <pianotech@ptg.org>
Sent: April 28, 2002 4:53 AM
Subject: Re: No shows: Was Convincing the Client


> And your dealer is willing to pay for this additional service?
>
> Ron Nossaman wrote:
>
> > >Ron, What is your service bond?
> >
> > Hi Terry,
> > Not mine, Yamaha's. With the second warranty tuning, they want the key
fit
> > and action regulation checked and corrected as necessary, action and
> > general case screws tightened, pedals adjusted, and bench legs
tightened.
> > It's sort of an extended quality control program.
> > Ron N
>
>