How would you handle..

[Richard Brekne]

Give it your best shot, and if he calls again just tell him
that you are sorry but you have done all you can and that
perhaps another piano technician might be just the thing for
him.

If he says anything about wanting his money back you can
kindly refuse saying 2 free return visits shows your good
faith, and that you are very confident in your ability to do
a good job. Not every ear matches every piano tuners ears
anyways.

Its nice to have a Title too stand behind you in these kinds
of instances as well. 

Phil Bondi wrote:
> 
> a recently widowed of almost 70 years of marriage gentleman, who admits he's
> losing his hearing, and has now called me back for a 2nd return to """fix"""
> the top end of his 'ended it usefulness many years ago' Gulbransen Console
> Piano?
> 
> I am a pretty tolerant person when it comes to showing sympathy in this kind
> of situation..however, my patience is wearing thin, and my lips are about to
> spew something that I might soon regret.
> 
> Help me prevent that, please.
> 
> -Phil Bondi (Fl.)
> tito@philbondi.com