The only monetary discounts I give are for subcontracted work from other technicians or to the trade (15%) and for multiple pianos at the same location tuned on the same day. I find that professional musicians are often the most demanding and the attention needed for detailing the piano is often greater. I don't like to give discounts in advance of potential referrals. If someone is giving me a lot of referrals, I will be generous in terms of "extras" during the service calls. I may not charge them for a quick call on a pedal that starts squeaking, update their appraisal for insurance, spend a bit more time on the voicing and not charge them. I prefer to return the favor rather than put out a policy of a "discounted price". I have in the past offered discounts. Invariably my discounted price got misquoted as my real price and I ended up having to explain to a "non discount" customer why they had to pay more. It was a quick way to lose a potential customer. So I gave it up. David Love
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