Customer question

[Jon Page]

I had a customer call the day after a tuning with a sticking key complaint.

I tuned out to be a piece of cat litter stuck between the keys. The cat 
pillow inside the grand
was not in place when i was there to tune so I had no inkling of this 
possibility.

She was rather indignant when I charged for the call.

Regards,

Jon Page

>Sherry wrote:
> >
> > I could use some input on the following situation.  I did a pitch raise 
> on a
> > Baldwin Acrosonic the other day and also replaced a broken spring.  The
> > customer just called back and said she had a sticking key and wanted me to
> > come fix it (without charge).  Obviously I have not been clear enough about
> > what is "included" in a tuning call and what should be considered a new
> > service call request.  I have a feeling this lady will have a lot of things
> > go wrong with this piano since it was not maintained properly for many 
> years
> > and just keep calling pretty much forever asking me to stop by without
> > charge for "little things" that are wrong.
> >
> > 1) Any suggestions for this particular situation.
> >
> > 2) How can I delineate what is and what is not included in a regular tuning
> > appointment (re:  repairs, etc)
> >
> > Thanks for the help.   Sherry
> >
> > _______________________________________________
> > pianotech list info: https://www.moypiano.com/resources/#archives
>
>--
>Richard Brekne
>RPT, N.P.T.F.
>UiB, Bergen, Norway
>mailto:rbrekne@broadpark.no
>http://home.broadpark.no/~rbrekne/ricmain.html
>_______________________________________________
>pianotech list info: https://www.moypiano.com/resources/#archives