Wim/Pitch raise experiment

[Wimblees@AOL.COM]

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In a message dated 1/10/02 2:39:12 AM !!!First Boot!!!, sid@sover.net writes:


> Yesterday it was a seventy five year old upright which was more or
> less functional except for the bass bridge...  Serious crack along the lower
> pins, looked like tuning might be stable enough if additional string tension
> didn't exacerbate the problem. Still enough side bearing on the upper pins
> that it didn't sound horrible.  Average pitch around fifty cents flat.
> These people can not afford even an epoxy job (of witch I still am not
> convinced).
> 
> I have been fearlessly doing 150 cent pitch raises for years, but in this
> case advised to leave piano flat and save money towards new piano.  Was I
> shortchanging my customer?
> 
> 
> 

This concept that ALL pianos HAVE to be at 440 is ridiculous. I think we have 
to consider the piano, and the customer's ability to pay. A piano doesn't 
have to be perfect to satisfy us. What is also important is our consideration 
for the customer. Before we make any attempt at making a piano perfect, we 
should asses the economic condition of the customer. I get the feeling some 
of you take an approach that how well you can make the piano play and sound 
is more important than the customer's ability to pay. I am not saying we 
should do the best job we can, but before doing any work, we need to get the 
customer approval. 

As I mentioned before, if the customer insists on doing the pitch raise, and 
making the repairs, I take a soft sell approach. I evaluate the economic 
condition of the customer by making some inquiries about their life. Nothing 
personal, but sometimes a simple question about what she does for a living, 
what her husband does, etc., will tell you a lot. 

Yes, Greg, a piano sounds great up to pitch. But is it worth it to relish in 
how good the piano sounds, when the customer had to sacrifice buying food, or 
clothing? 

Wim 

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