I'm servicing a new piano and have a bit of warranty work staring me in the face. It seems that the in-house techs overlooked the fact that the keys are sitting off the front rail pins and a lowly field tech doing the 1st tuning gets the ball rolling for repairs. The easiest solution would be to install a taller front rail pin but I have not found one in Pianotek or Schaff (my American book is being elusive right now). They list them at 1 7/16" height. P-tek's mic .145 and Schaff's mic .175. So by having one 1/4" taller would put the pin comfortably into the bushing and reduce wear. Otherwise, I'm looking at lowering the key height by 1/4". There's room at the keyslip and I'd have to install a thicker nameboard felt. Lowering the key height would also bring the b/r pins out of the slot by 1/8" (they're flush or recessed now). By far and away a taller pin would be a time saver but more so would have been for the QC at the factory or store prep to have tended to this irregularity. I have not yet spoken to the dealer about the looming warranty work, he'll not be happy as I do not discount this type of contract work. I hate it when this happens. Regards, Jon Page, piano technician Harwich Port, Cape Cod, Mass. mailto:jonpage@attbi.com ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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