Shaft from Schaff on Piano Gold Paint

[David Love]

Glorie passed away shortly after the convention in Reno, I believe.  I
recall talking to John Patton about her as I knew she was very sick.  I
always enjoyed a good relationship with her.  She virtually ran that
department alone for many years and did an excellent job considering.
Things improved when she got a full time assistant.  Her premature death was
tragic.  Shannon has done a terrific job as her replacement and has gone out
of her way to get orders to me promptly.

David Love


----- Original Message -----
From: "Avery Todd" <avery@ev1.net>
To: <pianotech@ptg.org>
Sent: July 20, 2002 12:59 PM
Subject: Re: Shaft from Schaff on Piano Gold Paint


David,

I didn't know there was anyone doing that now besides Glorie (sp?)
You mean I might actually get to talk to a real person when I have
a question? Wow! What a concept!

Avery

At 08:25 PM 07/19/02 -0700, you wrote:
>I have to say that my dealings with Shannon Rebele, now in charge of the
>parts department at Steinway, have been without complaint.  I usually order
>by email and she is always prompt to respond to inquiries.  Calls that I
>make are often answered, if not, she calls back promptly.
>
>David Love
>
>
>----- Original Message -----
>From: "Charles E Faulk" <cfaulk2@juno.com>
>To: <pianotech@ptg.org>
>Sent: July 19, 2002 7:46 PM
>Subject: Re: Shaft from Schaff on Piano Gold Paint
>
>
>
>I'm with you on that point, Avery. And how do you like that flat,
>indifferent voice that answers the phone with, "Steinway"; you state your
>business and, without another word, she hastily whisks you off to the
>answering machine. Lot's of love in the air up there, wouldn't you say?
>
>Sorry, I've diverted from the subject matter. End of commentary.
>
>Charles
>
>
> > That's one of the reasons I try my best to avoid ordering anything
> > from New York Steinway. Whether they believe it or not, some of us
> > "might" have a question to ask before we order! They've lost a good
> > bit of money from me because of that. I'll go with Renner or
> > whoever, thank you very much! At least they're not so self-important
> > that they can't talk to you! Sorry, just a little bit bitter and
> > also
> > frustrated.
> >
> > Avery
> >
> > > >
> > > >
> > >
> > >
> > >________________________________________________________________
> >
>
>
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