----- Original Message ----- From: "Phil Bondi" <tito@philbondi.com> To: <pianotech@ptg.org> Sent: Sunday, July 21, 2002 7:31 AM Subject: Re: Humorous dilemna ... > Alan, those that insist on Genuine Steinway Parts should get Genuine > Steinway Parts, and be charged accordingly. > > I don't believe that you are in business to lose money, are you? > > -Phil Bondi (Fl.) > tito@philbondi.com > Alan I agree with Phil, and since the "customer is always right" in requesting genuine parts, so be it. If you use a standard mark up for your profit, you simply make more if the cost is more for the hassle you go through to honor the customer's wishes. Paul Chick
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