>I neither give away my time nor compromise the quality of the work I do. >But I do make choices about the best way to allocate it my time given the >needs of the piano and the needs of the client. I can't afford to schedule >open ended 3 hour appointments at each visit and end up with large holes >because the customer only wanted the piano tuned and nothing else. So in >the 1.5 hours that I normally schedule I pick and choose what will best >serve the customer and focus my energies there. If additional work is >needed I schedule another appointment. > >David Love That's what you're comfortable with, and I totally respect that. My new clients come only through word of mouth, usually from long-time, happy clients, so I feel more strength in telling them pretty unequivocally that the piano needs more than tuning. When I'm wrong, which is rarely (in this particular instance), I take the hour or so and sit in the sun, read a book, or have a longer lunch. Or return phone calls. Or shedule the following weeks. Or answer all these dang emails I get from these dang piano dudes....... David A.
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