Altenburg/Samick Grand action problems

[David M. Porritt]

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All this about the Altenburg reminds me of the only one I've ever
seen.  A family bought this Altenburg back in the East before they
moved to Texas.  They said the dealer told them that this was the
last piano factory making their instruments entirely in this country.
 All the rest of them have their pianos made off shore.  

Hmmmm! I mused!  This looks Korean to me.  I never like to call a
dealer a liar if I don't have to.

dave
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On 1/3/2003 at 7:24 PM Tom Driscoll wrote:

Mike
            Aside from the run as fast as you can plan, I would call
the manufacturer. Samick first then Altenburg if Samick directs you.
The warranty is a manufacturers warranty NOT a dealer=92s warranty.
This is kind of an end run but in cases like this I=92ve received
authorization from a manufacturer to repair the piano.  
           What is not clear in this case is who will accept =93
ownership =93 as the manufacturer.

            You can be your customers advocate without a war with
this dealer, and as such be offering a solution to the client that
insulates you from a contentious problem.
 In my opinion the dealer should have contacted the manufacturer ,
Instead of turning their back on the customer and the technician, but
in any case you can rise above all this ,get the piano fixed ,get
paid and have a customer for life. I like to call from the piano in
the customers presence and often get the go ahead immediately.
          Present a reasonable price to the Tech. Representative and
in most cases they will gladly have you solve this problem for them
and the client. 
            Tom Driscoll RPT
_____________________________
David M. Porritt
dporritt@mail.smu.edu
Meadows School of the Arts
Southern Methodist University
Dallas, TX 75275
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