She's in Florida. I think I tuned her piano a couple weeks ago. ;-) Terry Farrell ----- Original Message ----- From: "Carl Teplitski" <koko99@shaw.ca> To: "Pianotech" <pianotech@ptg.org> Sent: Tuesday, January 14, 2003 11:38 PM Subject: Re: My mistake.....my lesson....a cautionary tale > Some years ago I was working at my bench when the phone rang. > I said hello, and the first thing I heard was , is this the piano tuner > ? > I said yessss. How much do you charge ? ? I told her what my basic > rate was, and she proceeded to grill me about my qualifications, did I > tune to concert pitch ,do I use an ETD, references, etc. etc. This right > > after the price quiry. Now she wanted to know what was the soonest > I could come. , and do I tune on saturdays, or sundays ? I became a > little > annoyed with her and decided maybe I didn't want to tune for her, but > she > lived very close to my place and nice not to have to travel 1/2 hr. or > so to a job., > but I told her that she should make some calls in the yellow pages to > find > out what the rates were, etc. She thought that might be a good idea. We > hung up and I returned to what I was doing before this wonderful person > called > to make my day. For the next 10 or 15 mins. I thought about her gall and > decided > that if she called back I would tell her to drop dead. Of course I > wouldn't do that, > but makes me feel better just thinking I'd like to. Didn't think she > would have the > nerve to call back, but we know different , don't we.? Phone rings, and > I know it's her. > Well I'm right. Just the sound of her voice annoyed me and after she > asked me when > I could come to tune, I told her that I would be afraid to tune for her > , because I'm > sure whatever I did wouldn't be good enough, so please call someone > else. She was > flabergasted, and I just hung up the phone. This happened a long time > ago, but I still > feel good about myself and I know I saved myself a lot of grief. Not > sorry at all. > I also wonder how many techs. shes gone thru. Ones that wouldn't go back > and others > she wouldn't have back. I'm often easy to beat up, but not this time. > > Carl / Winnipeg > > > > > > > > > > > > paul kemp wrote: > > > Hey, we deal with > > > people all the time, some > > > > people go through a lot of techs mostly because > > > they can't find anyone > > > > who can put up with them. > > > > Hello, Just a comment, if I feel that a customer or > > potential customer is going to be a pain I reserve the > > right to say I'm very busy, sorry (no). I can leave > > also and say this isn't for me and gently excuse > > myself. > > > > If a customer is calling and asks for a price and is > > price shopping and they'll spend more time calling > > around to save 10 dollars. I refer them to the yellow > > pages. The service has to be mutually beneficial, as I > > see it. Often if a customer is difficult on the phone, > > they'll be more of a pain later working in their home- > > why bother with them? Give it up to someone else who > > enjoys that sort of thing. There are plenty of really > > nice people who appreciate the service I offer and we > > both get something out of it. I'd rather work for > > them. Yours, Paul > > > > __________________________________________________ > > Do you Yahoo!? > > Yahoo! Mail Plus - Powerful. Affordable. Sign up now. > > http://mailplus.yahoo.com > > _______________________________________________ > > pianotech list info: https://www.moypiano.com/resources/#archives > > _______________________________________________ > pianotech list info: https://www.moypiano.com/resources/#archives >
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