On Wed, 15 Jan 2003 07:14:09 -0500 "Farrell" <mfarrel2@tampabay.rr.com> writes: > She's in Florida. I think I tuned her piano a couple weeks ago. ;-) > > Terry Farrell Terry - She must 'summer' in Ohio. I know her well. ;-) Let's face it, the occasional client needs more tuning, regulating and voicing than their piano. In some cases, a complete remanufacture is the only answer....:-) Fact is, one of the things I like most about self-employment is the ability to refuse working (more than once!) for knuckleheads. Mark Potter bases-loaded@juno.com > ----- Original Message ----- > From: "Carl Teplitski" <koko99@shaw.ca> > To: "Pianotech" <pianotech@ptg.org> > Sent: Tuesday, January 14, 2003 11:38 PM > Subject: Re: My mistake.....my lesson....a cautionary tale > > > > Some years ago I was working at my bench when the phone rang. > > I said hello, and the first thing I heard was , is this the piano > tuner > > ? > > I said yessss. How much do you charge ? ? I told her what my > basic > > rate was, and she proceeded to grill me about my qualifications, > did I > > tune to concert pitch ,do I use an ETD, references, etc. etc. This > right > > > > after the price quiry. Now she wanted to know what was the soonest > > I could come. , and do I tune on saturdays, or sundays ? I became > a > > little > > annoyed with her and decided maybe I didn't want to tune for her, > but > > she > > lived very close to my place and nice not to have to travel 1/2 > hr. or > > so to a job., > > but I told her that she should make some calls in the yellow pages > to > > find > > out what the rates were, etc. She thought that might be a good > idea. We > > hung up and I returned to what I was doing before this wonderful > person > > called > > to make my day. For the next 10 or 15 mins. I thought about her > gall and > > decided > > that if she called back I would tell her to drop dead. Of course I > > wouldn't do that, > > but makes me feel better just thinking I'd like to. Didn't think > she > > would have the > > nerve to call back, but we know different , don't we.? Phone > rings, and > > I know it's her. > > Well I'm right. Just the sound of her voice annoyed me and after > she > > asked me when > > I could come to tune, I told her that I would be afraid to tune > for her > > , because I'm > > sure whatever I did wouldn't be good enough, so please call > someone > > else. She was > > flabergasted, and I just hung up the phone. This happened a long > time > > ago, but I still > > feel good about myself and I know I saved myself a lot of grief. > Not > > sorry at all. > > I also wonder how many techs. shes gone thru. Ones that wouldn't > go back > > and others > > she wouldn't have back. I'm often easy to beat up, but not this > time. > > > > Carl / Winnipeg > > > > > > > > > > > > > > > > > > > > > > > > paul kemp wrote: > > > > > Hey, we deal with > > > > people all the time, some > > > > > people go through a lot of techs mostly because > > > > they can't find anyone > > > > > who can put up with them. > > > > > > Hello, Just a comment, if I feel that a customer or > > > potential customer is going to be a pain I reserve the > > > right to say I'm very busy, sorry (no). I can leave > > > also and say this isn't for me and gently excuse > > > myself. > > > > > > If a customer is calling and asks for a price and is > > > price shopping and they'll spend more time calling > > > around to save 10 dollars. I refer them to the yellow > > > pages. The service has to be mutually beneficial, as I > > > see it. Often if a customer is difficult on the phone, > > > they'll be more of a pain later working in their home- > > > why bother with them? Give it up to someone else who > > > enjoys that sort of thing. There are plenty of really > > > nice people who appreciate the service I offer and we > > > both get something out of it. I'd rather work for > > > them. Yours, Paul > > > > > > __________________________________________________ > > > Do you Yahoo!? > > > Yahoo! Mail Plus - Powerful. Affordable. Sign up now. > > > http://mailplus.yahoo.com > > > _______________________________________________ > > > pianotech list info: > https://www.moypiano.com/resources/#archives > > > > _______________________________________________ > > pianotech list info: https://www.moypiano.com/resources/#archives > > > _______________________________________________ > pianotech list info: https://www.moypiano.com/resources/#archives > >
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