lessons learned

[Joe And Penny Goss]

Hi Charles,
You might also include in your education of the customer
that you  do every thing possible to prevent the string from tearing. ie,
lowering the pitch slightly before raising to pitch to break  the bond of
rust. And using tuning oil to break up the rust. I do have a reccommended
product in mind.
Joe Goss
imatunr@srvinet.com
www.mothergoosetools.com
----- Original Message ----- 
From: "Charles Neuman" <piano@charlesneuman.net>
To: <pianotech@ptg.org>
Sent: Sunday, July 13, 2003 3:26 PM
Subject: Re: lessons learned


> Mike Kurta wrote:
> >     Hi Charles:
> >     No, No, No, don't say those statements, don't even think that way.
> > First and foremost, protect yourself by pre-conditioning the customer by
> > educating him or her...
>
> Thanks Mike,
>
> That's just the kind of thing I was looking for. Would you recommend
> educating the customer in this way before doing just a tuning? Suppose
> nothing is broken (yet), and you fear that some elbows will break during
> the tuning.
>
> I have successfully gotten through the "a string failed" speech, and I
> purposely gave a low price to replace it to show that I wasn't making it
> up. But I think in the future I would consider explaining "a string might
> fail" BEFORE doing a large pitch raise. That way, a customer CHOOSES the
> pitch raise, fully knowing all the risks. Then I would feel more
> comfortable charging a more apropriate rate for a string replacement.
>
> Thanks for the tips. This is really helpful.
>
> Charles Neuman
> PTG Assoc, Long Island
>
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