Warranties

[Tom Driscoll]

-----Original Message-----
From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On
Behalf Of Wayne R. Lutzow
Sent: Tuesday, July 29, 2003 8:19 AM
To: pianotech@ptg.org
Subject: Warranties

Can anyone fill me in on the basics of piano warranties?

Still filling my new-tuner brain with trivia that needs answering
because of
customer questions.

I've been told all you need to do is buy the piano and you then have the
warranty.

One of my customers said her salesperson said she needed to have it
tuned
once a year to maintain the warranty (guess it's like an oil change).
Also
can she hire any tuner?

I think I know the answers to these questions but would like to her from
y'all pros out there.


TNX, Wayne...Sacramento

_______________________________________________
Wayne,
	The salespersons suggestion for regular tunings is good advice
on principal, but I've presented warrantee related issues to almost all
of our manufacturers and tuning history (or lack thereof) has never been
used as criteria for authorization.
	As for her choice of technician, any Guild member or really any
qualified non member (unless gross negligence occurred --Example : WD-40
on the tuning pins to keep the rust away) would be acceptable to the
manufacturer. 
	IMHO ,If a qualified technician were to find a warrantee related
problem with this piano, contact the manufacturers tech.Rep., and
present a reasonably priced solution to correct the problem the
warrantee will take care of her. Tuning history not withstanding

	Tom Driscoll RPT