---------------------- multipart/alternative attachment In a message dated 6/3/2003 10:58:16 AM Pacific Standard Time, joegarrett@earthlink.net writes: > Do they want us to "Re-what-ever" any of their pianos? Not no, Hell > no! (and this applies to all manufacturers) They are in the business to > make/sell pianos. The more that are condemmed and trashed, the happier they > will be. That was true some years back. I have heard it from the Lips of Bigwigs. I have had a number of conversations with said Bigwigs, pointing out the short-sightedness of such a policy, and I'm not the only one. Such a policy assumes that there is room for a fixed number of [insert make here], which is just not true. There is an expanding population base, at their best they are still competitive at the highest musical levels, and they are made in very limited numbers. The factory itself rebuilds 300 Steinways a year. Well-rebuilt Steinways enhance their reputation for longevity of performance, and make even the new ones more desirable. One reasonable objection the company had in the past was that they had no control over the quality of rebuilding "out there," and there was much re-whatevering that did not even come CLOSE to factory standards. They felt that this did not represent the marque well. This is one reason for the expansion of their educational programs. I think there is a lot more rebuilding and service out there now that meets or exceeds those standards (although still not everywhere), and I have even seen suggestions from field technicians taken back to the factory to go into production instruments. I don't agree that the factory is cavalier. I mildly or seriously disagree with them on occasion like everyone else, but I can't tell you the amount of invaluable, cheerful help they have given me. It's true they are slow to change, but there are reasons for this, some good and some bad. Their reluctance to change does not necessarily equal deaf-eared stonewalling. I don't think we owe them reverence, but a certain amount of respect for what they have accomplished, and are trying to accomplish, is reasonable, and certainly conducive to two-way conversation. I think that even their choice of Directors of Education (Scott Jones, John Patton, Eric Schandall) speaks volumes about the factory's desire to communicate with us in the field. I have the highest regard for their technical ability, but more important, their friendly attitude and obvious ability, and desire, to teach. I don't intend to stop criticizing the factory, but the larger my skill set becomes, the more respect, rather than less, I have for them. Bob D ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/67/a3/a6/2d/attachment.htm ---------------------- multipart/alternative attachment--
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