callbacks

[Greg Newell]

---------------------- multipart/mixed attachment

Reminds me of the one I got several times that starts, "all these notes up 
here keep on ringing". You can guess the rest.

Greg Newell


At 08:48 AM 3/17/2003, you wrote:

>I had a callback once, that gave me a chuckle.
>I had just done a piano, and was on the way home. When my cell phone rang,
>it was a woman, whose piano, I had done in the morning. She said all the E's
>were out. I couldn't understand this, as I always check out the piano,
>before I leave.
>I turned around and went to her house. I said to her, show me what you mean.
>With a smile on her face she played a chord, F A C E. Naturally, the E
>sounded wrong. She had that, I told you so, look on her face. I then pointed
>out to her that F A C E wasn't a chord that one normally played, that it was
>a word used by music teachers, to get their students to remember the spaces,
>on written music for the right hand.
>The look on her face, changed to one of embarrassment, and she appologised.
>Mind you she didn't offer to pay for my trip, and she has never called me
>back.
>Just my little call back story. (Well on looking at the length of this
>e-mail, maybe not so short) :-)
>Regards,
>
>John M. Ross
>Windsor, Nova Scotia, Canada
>jrpaino@win.eastlink.ca
>
>----- Original Message -----
>From: Clyde Hollinger
>To: Pianotech
>Sent: Monday, March 17, 2003 8:36 AM
>Subject: Re: callbacks
>
>
>Friends,
>
>Whenever I do a first-time tuning and find the piano a reasonably even
>flatness, I assume that the last tuner tuned the piano flat.  Is this a
>false
>assumption?  It seems to be, since Ron no doubt tuned this piano to pitch
>the
>last time he tuned it, and yet it it was more or less evenly flat.
>
>Now to a story relating to the customer's perception of "in-tuneness."
>
>After I tuned a Baldwin Hamilton its owner said the first-octave bass notes
>were off, even though they sounded fine to me.  I asked her to illustrate,
>and
>she played them one at a time without comparing them to any other note.
>Apparently she was comparing the notes to an intracranial standard, to which
>I
>of course had no access.  I had the RCT running where she could see it while
>I
>worked at the notes.  The final result was that she decided she liked the
>RCT
>choices OK after all.
>
>It's easy to get ticked at people who think they know the tuning of their
>instrument better than I do, especially if it's obvious they don't know
>diddly-squat about how the piano should sound.  But customer satisfaction is
>just as important for them as it would be for me, so we've got to keep that
>in
>mind (as you did, Ron).  :-)  Fortunately, such situations are rare for me,
>and
>I guess that's why I find it easy to remember them.
>
>Regards,
>Clyde Hollinger, RPT
>Lititz, PA, USA
>
>Ron Nossaman wrote:
>
> > I had tuned for her a couple of times before, at five or six year
> > intervals.... <snip>  Getting started, I found it was a reasonably even 30
> > cents or so low, even the bass.
>
> > Two days later, responding to the call, I found the piano back in place
>and
> > the living room furniture back snug in it's individual carpet craters.
> > Checked the A. It fit right in with everything else. "It's flat", she
>said,
> > humming to illustrate. "well, it's in tune with everything else", I said,
> > "but I'll change it if you want". So I did. Pulled it up until she liked
> > the sound of it, and took it down and back up until I found the spot that
> > was good enough to suit her, and the least far off from everything else
> > that I could get away with. Tuned the unison, and closed up. She sings,
>you
> > see, and her ear is very sensitive to pitch deviations. Good. I'm glad I
> > could make her happy and get the check. Another happy day in the trenches.
>
>_______________________________________________
>pianotech list info: https://www.moypiano.com/resources/#archives
>
>_______________________________________________
>pianotech list info: https://www.moypiano.com/resources/#archives

Greg Newell
mailto:gnewell@ameritech.net 

---------------------- multipart/mixed attachment--