Terry, If I'd known beer was involved, I would have offered that advice, too!! Thanks for the happy ending. Dave Davis Renton, WA --- Farrell <mfarrel2@tampabay.rr.com> wrote: > And luck was with me. I visited my (formerly) irate > customer this afternoon. A HUGE THANK YOU to Ron N. > for stressing the likelihood of the buzz coming from > a foreign object (I owe you several beers at the > next convention). I trolled around under the plate > with my soundboard steel with my irate customer > hovering over my shoulder. After several minutes of > finding nothing, I noticed a hard object under the > plate where many plates will have a nosebolt - but > this piano did not have one there. So I poked and > prodded and then all of a sudden a cut glass bead > from a long-gone chandelier shot out from under the > plate. Played a little game of hockey getting it out > from beneath the backscale strings and handed it to > her. Played piano and the worst buzz was gone but > there was still a minor one. A little more > exploratory down toward the bass and another glass > bead squirted out from under the plate. Play piano > again and all was no-buzz except for about six bass > strings - but those buzzes sounded more like a > rattling bass string. Gave each of them a twist or > two and finally the piano was buzz free! > > She insisted on paying me, which I did not argue > about. She was thrilled and asked me if I could > clean the strings and soundboard next time I tune > the piano. > > All's well that ends well. > > Terry Farrell > > > ----- Original Message ----- > From: Robin Stevens > To: pianotech@ptg.org > Sent: Thursday, November 06, 2003 3:55 PM > Subject: Terry's irate customer > > > > Terry...When the customer first rang re > having her piano tuned, did she say anything about > buzzing notes? I ask this because a big majority of > customers will assume that any, and every problem is > fixed just by tuning. I too have found out the hard > way. > > Once you have been involved with the piano > you immediately are guilty of the "It was all right > before YOU touched it" scenario. > > I always make a point of asking a customer > BEFORE I touch it are there and mechanical > problems/noises/squeaks/rattles. And, especially if > no one is home I ask them to put any mechanical > problems down on paper, That way you can hopefully > avoid that irate phone call. > > Once the customer thinks that your work is > not good enough it is a hard road back. I also agree > with what the others that say....she has to be be!!! > > Best of luck > Regards > > Robin Stevens > Convener "INTUNE SA 2004" > 22-25 July 2004 Corus Grosvenor Adelaide SA > 08 8633 0533 mmrr6596@bigpond.net.au > > > __________________________________ Do you Yahoo!? Protect your identity with Yahoo! Mail AddressGuard http://antispam.yahoo.com/whatsnewfree
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