Full Service Appointments

[JIMRPT@aol.com]

I charge X dollars for a "service call" and allow 1-1.25 hours for that call. 
Normally a 'service call' includes tuning and some additional 'stuff' 
depending on what is needed.
Typically key cleaning and touch up voicing/regulation/etc.
 I do not do anything beyond basic tuning without mentioning what I am doing 
to the customer. This allows the customer to know that more than tuning is 
happening and decide for themselves whether to appreciate my effort. I don't make 
a big deal of it though. Also when cleaning keys I always ask the customer 
for the cleaning supplies....I feel this lets them participate and learn how to 
clean the keys should they ever want to. :-)
Jim Bryant (FL)