---------------------- multipart/mixed attachment --=====================_3383609==.ALT Phil, I don't think it's an issue of being fair to the tech community=20 since they are not my paying customers here. I do this type of thing fairly= =20 regularly. If you wish to keep her as a steady customer you can't charge=20 her when service isn't needed. There is a corollary in almost any other=20 service industry. Think of what your mechanic charges you and how you'd=20 feel if he did so whether you needed anything or not. You've obviously=20 thought this through and in my opinion your thoughts are right on target. In general I usually ask first time customers how they intend to=20 use their piano. If they respond that it's just for piano lessons and their= =20 budget doesn't seem to be "sky's the limit" then I may even stray from the= =20 6 month tuning schedule and recommend something less like once a year or=20 even every other if they seem to have a piano in a stable environment (A/C= =20 in summer and added humidity in winter) It's not unusual for me to visit=20 customers whom I haven't seen in 3-5 years who's piano still sounds great!= =20 I end up doing exactly what you describe. A quick touch up and a general=20 looking over followed by a token fee. Seems that those folk are some of the= =20 most active in giving me referrals too! Greg At 07:00 AM 10/7/2003, you wrote: >Last Friday was a scheduled appt. with a very faithful every 6 months=20 >residential customer - Baldwin Acro(newer Console model) - DC installed. > >When I arrived, this client was as gracious as ever - said the piano=20 >really didn't sound bad at all to her. > >..she wasn't kidding. > >I probably could have done more harm than good if I tuned the whole thing!= =20 >- it was spot-on with the exception of a few top-end unisons..I touched=20 >them up for her, and told her 'no charge' today. > >She was more than willing to pay 'something' for my time, and I probably=20 >should..my gut feeling was not to charge her, so I didn't..I wasn't there= =20 >more than 10 minutes, and 1/2 of that time was spent putting that darn lid= =20 >back on(2 pins on the bass side as opposed to a 'piano' hinge in= back..uugh). > >I'm not looking for a pat on the back here..just curious if this is common= =20 >practice amungst my peers..or do you truly feel I am not being fair to the= =20 >tech. community. > >curious this morning, > > >Phil Bondi(FL) >phil@philbondi.com > > > >--- > >Checked by AVG anti-virus system (http://www.grisoft.com). >Version: 6.0.521 / Virus Database: 319 - Release Date: 9/23/2003 Greg Newell Greg's piano Fort=E9 mailto:gnewell@ameritech.net=20 --=====================_3383609==.ALT An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/fa/d9/71/fc/attachment.htm --=====================_3383609==.ALT-- ---------------------- multipart/mixed attachment --- Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.521 / Virus Database: 319 - Release Date: 9/23/2003 ---------------------- multipart/mixed attachment--
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