no charge to good steady customers

[David Love]

While I have also on rare occasion done something similar, it's rare that
the piano is really spot on.  Even so, it takes 10 - 15 minutes to go
through it and I can usually find something else that needs attention.  I
try to view these situations as opportunities to work on areas of the piano
that the customer is otherwise not willing to spend money on.    

David Love
davidlovepianos@earthlink.net


> [Original Message]
> From: <richard.ucci@att.net>
> To: <phil@philbondi.com>; Pianotech <pianotech@ptg.org>
> Date: 10/7/2003 1:17:18 PM
> Subject: Re: no charge to good steady customers
>
> Phil, I've done the same several times. It's good customer relations.
You'll 
> make it back some other way.
>
> Rick Ucci/ Ucci Piano
> > Last Friday was a scheduled appt. with a very faithful every 6 months
> > residential customer - Baldwin Acro(newer Console model) - DC installed.
> >  
> > When I arrived, this client was as gracious as ever - said the piano
> > really didn't sound bad at all to her.
> >  
> > ..she wasn't kidding.
> >  
> > I probably could have done more harm than good if I tuned the whole
> > thing! - it was spot-on with the exception of a few top-end unisons..I
> > touched them up for her, and told her 'no charge' today.
> >  
> > She was more than willing to pay 'something' for my time, and I probably
> > should..my gut feeling was not to charge her, so I didn't..I wasn't
> > there more than 10 minutes, and 1/2 of that time was spent putting that
> > darn lid back on(2 pins on the bass side as opposed to a 'piano' hinge
> > in back..uugh).
> >  
> > I'm not looking for a pat on the back here..just curious if this is
> > common practice amungst my peers..or do you truly feel I am not being
> > fair to the tech. community.
> >  
> > curious this morning,
> >  
> > Phil Bondi(FL) 
> > phil@philbondi.com 
> > 
> >  
> >  
> > 
> _______________________________________________
> pianotech list info: https://www.moypiano.com/resources/#archives