Aaargh!!...aka customer relations

[richard.ucci@att.net]

Dave, I used to do much the same, but now I always start off handing them the 
journal handout on pitch raising and telling them that we are doing a lot 
of "catch up" work from years of neglect.

I also prepare them for the broken strings that may occur as a result of that 
neglect. I make it very clear that the strings are replacable at an 
additional fee.

Lastly, I tell them that because of the 50-100 cent pitch correction,the 
piano will not be as stable as it would be after subsequent tunings at 
regular intervals.

I say all this with a smile and the confidence of one who has done the job 
many times.

I also hate it when some pompous ass gets in my face, but don't loose sleep 
over it.

Rick Ucci/ Ucci Piano