This is a multi-part message in MIME format. ---------------------- multipart/alternative attachment Hello Terry Yes. I mean the casting broke. It was an old over-strung and one of the = main beams just... broke! It was a lovely evening's drive home though. I agree fervently about the = drink-drive! And I have been guilty. Mea culpa. Who hasn't? So I hardly = imbibe at all now. What do I do with all those bottles of wine and other = hooch I get? Donate them as raffle prizes to my wife's Nursery School = annual Bazaar! Michael G (UK) ----- Original Message -----=20 From: Farrell=20 To: Pianotech=20 Sent: Wednesday, October 22, 2003 12:10 PM Subject: Re: Aaargh!!...aka customer relations Interesting! By frame breaking, do you mean the backposts or the plate = (did it have an iron plate?)? Oh, and please, don't drink and drive - y'all drive on the wrong side of = the road when you are in the best of condition! Sounds like quite the = pleasant appointment otherwise though. Terry Farrell ----- Original Message -----=20 From: "Michael Gamble" <michael@gambles.fsnet.co.uk> To: <pianotech@ptg.org> Sent: Wednesday, October 22, 2003 6:59 AM Subject: Fw: Aaargh!!...aka customer relations > Hello List > Did I tell you of the worst possible scenario in customer relations = and > pitch raising? Many years ago, in the final pass just as I was in the = middle > of a fine > tuning following a pitch raise of 100cents on this old upright.... The = frame > broke! What an ear-splitting hor.r.r.rible din. The piano was, of = course, a > write off. But the owner, bless his cotton socks, appreciated the = chances of > such a disaster and took out a couple of cans of lager. Which we = drank. He > then took out more cans of lager. Which we drank. And as the mountains = of > empty cans grew and the atmosphere grew to understanding camaraderie I = took > my leave and drove home. Very carefully. This was the beginning of my = in > depth interest in pitch change, frame stresses and spreading the = load.... > Hence my "Quadrant System". > Regards to all - and I hope this never happens to you! > Michael G (UK) > ----- Original Message -----=20 > From: <richard.ucci@att.net> > To: "Pianotech" <pianotech@ptg.org> > Sent: Wednesday, October 22, 2003 12:52 AM > Subject: Re: Aaargh!!...aka customer relations >=20 >=20 > > Dave, I used to do much the same, but now I always start off handing = them > the > > journal handout on pitch raising and telling them that we are doing = a lot > > of "catch up" work from years of neglect. > > > > I also prepare them for the broken strings that may occur as a = result of > that > > neglect. I make it very clear that the strings are replacable at an > > additional fee. > > > > Lastly, I tell them that because of the 50-100 cent pitch = correction,the > > piano will not be as stable as it would be after subsequent tunings = at > > regular intervals. > > > > I say all this with a smile and the confidence of one who has done = the job > > many times. > > > > I also hate it when some pompous ass gets in my face, but don't = loose > sleep > > over it. > > > > Rick Ucci/ Ucci Piano > > > > _______________________________________________ > > pianotech list info: https://www.moypiano.com/resources/#archives > > > > >=20 >=20 > _______________________________________________ > pianotech list info: https://www.moypiano.com/resources/#archives > ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/ea/4a/6b/7b/attachment.htm ---------------------- multipart/alternative attachment--
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