North American Music Warranty Service

[Cliff Lesher]

Techs,

I'm having great difficulty getting warranty service from North American
Music, the distributor of several pianos, e.g. Hallet & Davis, Hyundai,
Sangler & Sohne, Schulze Pollmann, Schmoller, and others.

After first contacting the (Shopping Mall) dealer, who referred me to North
American, I called.  Upon my initial phone contact, their representative,
Gary, gave me the impression that my request to replace 5 broken bass
strings in a two-year-old piano would be no problem.  He asked me to email
the details, which I did...and did again, and again, and again.   No
response.

Has anyone had any success with warranty issues with North American Music?

Cliff Lesher, RPT
Winfield, PA