Hi, simialry, I went to quote for a repair which I charge a fee for (but neglected to say in the conversation) and then the customer was out but I was let in to see the piano by his freind. Got a call later to say how he would have never have called me if he knew he had to pay for my time, yada, yada. Well, I charge about $16 in your money for my time and I'm of the feeling if a customer is going to balk at that then getting the money for the repair would be a whole other story. I just dropped him in mid sentence. Brian Lesson learned: Take control of the situation. You can't keep every customer if they are unreasonable or can't understand my policy. SORRY FOR THE RANT... David I. _______________________________________________ pianotech list info: https://www.moypiano.com/resources/#archives
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