When I initially talk to someone on the phone I explain that my tuning rates are for tuning only. Fixing sticky keys, voicing or eliminating a buzz is extra. They can understand this. I used to do many simple fixes for free. Not anymore. If a key is sticking because of a tight bushing I will charge about $5 on top of the tuning. The client is relieved to think that the repair only cost $5 and at the end of the year the $5 extra multiplied by 300 jobs is $1500! By doing it for free you give the client the impression that what we do isn't valuable. On the other hand, I just serviced a piano this morning for a long time good client who has been regularly servicing her piano AND has given me referals. The piano was up to pitch and the tuning only had some minor problems. In this case the tuning took me only 40 minutes. I took the extra time to eliminate a buzz and touch up the voicing, and charged her my regular tuning fee ($95 for 1.5 hours) Ryan Sowers, RPT Olympia, WA www.pianova.net --- Rick Bazemore <tunericks@yahoo.com> wrote: > List, > > I'd be interested to know what you include on your > checklist of service type actions you include and > don't charge extra for on your regular tuning calls. > > Rick Bazemore > > > --------------------------------- > Do you Yahoo!? > Vote for the stars of Yahoo!'s next ad campaign! __________________________________ Do you Yahoo!? Vote for the stars of Yahoo!'s next ad campaign! http://advision.webevents.yahoo.com/yahoo/votelifeengine/
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