Regular maintenance actions performed during tuning calls?

[David Ilvedson]

Sorry List, but I received this message 3 times....am I the only one?   
I will be contacting my server tomorrow.

David I.



----- Original message ---------------------------------------->
From: ryan sowers <pianorye@yahoo.com>
To: Pianotech <pianotech@ptg.org>
Received: Mon, 19 Jul 2004 14:00:17 -0700 (PDT)
Subject: Re: Regular maintenance actions performed during tuning calls?

>When I initially talk to someone on the phone I
>explain that my tuning rates are for tuning only.
>Fixing sticky keys, voicing or eliminating a buzz is
>extra. 

>They can understand this. I used to do many simple
>fixes for free. Not anymore. If a key is sticking
>because of a tight bushing I will charge about $5 on
>top of the tuning. The client is relieved to think
>that the repair only cost $5 and at the end of the
>year the $5 extra multiplied by 300 jobs is $1500! By
>doing it for free you give the client the impression
>that what we do isn't valuable. 

>On the other hand, I just serviced a piano this
>morning for a long time good client who has been
>regularly servicing her piano AND has given me
>referals. The piano was up to pitch and the tuning
>only had some minor problems. In this case the tuning
>took me only 40 minutes. I took the extra time to
>eliminate a buzz and touch up the voicing, and charged
>her my regular tuning fee ($95 for 1.5 hours)

>Ryan Sowers, RPT
>Olympia, WA
>www.pianova.net
>--- Rick Bazemore <tunericks@yahoo.com> wrote:
>> List,
>>  
>> I'd be interested to know what you include on your
>> checklist of service type actions you include and
>> don't charge extra for on your regular tuning calls.
>>  
>> Rick Bazemore
>> 
>> 		
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