This is a multi-part message in MIME format. ---------------------- multipart/alternative attachment Re: Petrof keyslipHi Jim, Piano service is a great topic for most of us field technician types to = learn more about. Being aware of the customer's expectations, the = piano's limitations, budget considerations, the technician's skills, = energy levels, etc., all play a part in getting the extra jobs to go = along with the routine tunings. My own experience has shown that a great percentage of the reason people = call for a "tuning" is because something else is actually wrong with the = piano. Going over the piano with the customer at some point in the = service call is essential for mining the work possibilities and planting = the seeds for work in the future. Because first time calls usually eat = up most of the time I allot for a service call just doing the tuning, = and for the required repairs that prompted the call in the first place, = I don't give away free cleanings. However, when I discuss the probable = need for a re-call to stabilize the pitch raise just done, I explain = that there will be more time available for other work. If they do agree, = sometimes I'll sweeten the pot by saying that I'll throw in a cleaning = if they agree to the work suggested. Many technicians are viewing = service calls as blocks of time. A block of time might just be taken up = by a long tuning, or if only a touch up is required, then the rest of = the time is devoted toward improvements in regulation, voicing, = cleaning, screw tightening,etc., etc. Steve Brady RPT had a wonderful = class on this subject, pretty much sells his time to customers as = opposed to job by job quote for the routine service call. Don't forget = to point out to the customer via the bill anything that you do to the = piano. Sort of like blowing your horn, but it shows you care and the = customer knows that value has been added to the service call. Since my heart attacks and subsequent move leaving my shop behind, I = can't do a lot of shop work. But, I do keep aware of the needs of the = piano and will suggest the jobs anyway, with the possibility of having = another tech do the actual work. Some day I hope to be able to work with = someone that will do the shop work and I will sell the jobs. A concept that is so paramount in doing full service work is the 1) = awareness of work needed and 2) the skills necessary to do it. 'There is = no better way to enlighten one's self than by attending functions = presented by the PTG. Chapter level technicals, regional seminars, and = the annual convention and institute are remarkable opportunities to = enrich your knowledge and skills leading to a greater income potential. Lots more to say, but I think I'm preaching to the choir, so I'll shut = up. Joseph Alkana RPT josephspiano@comcast.net ----- Original Message -----=20 From: Jim Kinnear=20 To: Pianotech=20 Sent: Friday, June 18, 2004 5:19 AM Subject: Re: Petrof keyslip Hi Joseph Thanks for the tips . .=20 I have lots to learn about 'trolling' for more work while tuning a = customers piano . .=20 I usually have just included cleaning and adjusting as part of the = tuning bill . . maybe I shouldn't . . . after all, I got to thinking = about the guys who service my vehicle . . there, I pay for every screw = and washer . . !! cheers Jim Kinnear Collingwood, CA www.kinnearpiano.com=20 ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/d4/16/7a/ae/attachment.htm ---------------------- multipart/alternative attachment--
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