>What you need to keep in mind, Ron, is not everyone thinks like you do. That's abundantly obvious, thank you, which is why I posted my opinion. Contrast. > Lots >of people are very happy to pay to have their pianos vacuumed out, for >example, even though you and I know that is strictly cosmetic. If you don't >offer them that service, when doing it would make them happier, how is that >really servicing the customer? > >Dean And all this time, I thought I was servicing pianos. Go figure. It becomes ever more obvious why I never got rich in this business. I've been working on the wrong stuff all along. Fortunately, the timing on this is just right. Nashville looms near. We can introduce a proposal to council to include a new membership category of RCT (Registered Customer Technician), or perhaps RCMT (Registered Customer Massage Therapist) to avoid being mistaken for a tuning device. Don't suppose there would need to be any piano related testing to qualify for customer servicing. The applicant would just have to sell the testing committee on their worthiness to hold the title. Should there be extra credit for selling them shoe shines as well? If no one else sees any apparent contradiction between looking out for the customers' best interests and trolling for enhanced sales volume, it will remain my lone personal opinion. And that's OK, I don't mind. I have plenty more. That's it. I'm done now. Ron N
This PTG archive page provided courtesy of Moy Piano Service, LLC