So I guess your point is that the other fella's positive points, i.e., eccentricity, long hair, and musicianship, were not enough to offset his habit of missing appointments? Terry Farrell ----- Original Message ----- From: "Dean May" <deanmay@pianorebuilders.com> To: "Pianotech" <pianotech@ptg.org> Sent: Tuesday, September 21, 2004 9:07 AM Subject: RE: free tunings > Well said, Carol. I am amazed how quickly in the early years of my business > that my database grew to over a thousand clients. I wasn't that good a tuner > and there were three other guys in the area much better than me and much > longer in the business. The big dealer had an excellent tech, but the tech > was, shall we say, an eccentric long haired musician who frequently didn't > show up for appointments and had an attitude towards the customers. The > dealer started giving the first time free tunings to me whenever he got a > complaint about the other guy not showing up. It wasn't too long before the > dealer didn't even bother calling the other guy and I got them all. > > I'm always more interested in the people and their families than I am the > piano. That is what I love about this job. > > Dean > Dean May cell 812.239.3359 > PianoRebuilders.com 812.235.5272 > Terre Haute IN 47802 > > -----Original Message----- > From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org]On Behalf > Of Carol Beigel > Sent: Monday, September 20, 2004 11:13 PM > To: pianotech@ptg.org > Subject: free tunings > > To David especially, I have a few suggestions to make > concerning getting customers to call YOU when the free > tunings are completed from the dealer. > > <snip> > > Carol Beigel, RPT > 26 years in the business > > > _______________________________________________ > pianotech list info: https://www.moypiano.com/resources/#archives > > _______________________________________________ > pianotech list info: https://www.moypiano.com/resources/#archives >
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