---------------------- multipart/alternative attachment Ron, You're spot on here about the disproportionate number of no shows on dealer tunings. And using "free" does indeed devalue the procedure. >From now on, I'll call them dealer tunings, or warranty tunings. Thanks, Dave S. In a message dated 9/20/04 8:41:46 PM Pacific Daylight Time, rnossaman@cox.net writes: > >Thanks for the input, > > > >Dave S. > > Dave, > At the risk of aggravating the situation, I'd like to offer an observation. > I really - REALLY - dislike the concept and use of the term "free" tuning. > The implication (because of the word "free"), and resulting practice, is > that since it is "free" there's no penalty for being unavailable at the > time of the appointment. The assumption being that the tuner is paid by the > dealer whether he does any work or not (as is apparently the case in the > situation between the customer and their employer), and nobody pays a > penalty for a no-show. Far and away, the worst record for folks standing me > up on a scheduled appointment are for dealer tunings. That leaves me in a > position to decide who eats the income loss. By all that's right and > proper, it ought to be the twit customer who couldn't be bothered to meet > their commitment to someone else's time and livelihood, but they don't see > it that way because the tuning was "free". The dealer, rightfully, > shouldn't be liable for the service call for obvious reasons, nor is he > going to be amused if I monetarily penalize the twit customer for wasting > my means of eating. So I get a choice. I either offend the dealer, offend > the customer and the dealer, or take my shafting quietly without raising a > disturbance. I'll get the shafting in any case, but I get the luxury of > determining what sort of disturbance I'll cause en-route. A dubious benefit > at best... > ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/c8/25/93/61/attachment.htm ---------------------- multipart/alternative attachment--
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