This is a multi-part message in MIME format. ---------------------- multipart/alternative attachment FWIW, on any call from a new client, I make sure to state clearly my = pitch raise (oops, sorry - pitch correction!) policy and associated = fees. Even if they tell me first that their piano has been tuned every = six months, I still tell them that if the pitch is significantly off = from A440, the piano will need a pitch adjustment and I charge $40 for = that, in addition to my tuning fee. That way when you are sitting at the = piano and you see that it is 50 cents flat - even though it had been = tuned regularly - I simply tell them that the piano is a quarter step = flat and it requires a pitch correction before we tune. I've never had = any trouble with a client after that (at least with pitch). And I ALWAYS = charge for a pitch correction. Terry Farrell =20 List, =20 It's been a slow week for phone calls. Getting people to make = appointments around tax time is like extracting wisdom teeth. April has = traditionally been my slowest month, but I've kind of gotten used to it. = What's aggravating is when a customer calls to say that the piano I = tuned a couple of weeks ago doesn't sound "clear" according to her = daughter and the piano teacher(who came the day after I tuned it). =20 =20 The piano is a Kohler and Campbell console, circa 60s-70s, with false = strings throughout the treble. It had been tuned regularly, up to a = year ago by a tuner who she thought did a great job, but whose card she = "lost." I suspect other things transpired. =20 =20 The piano is right next to a door, and the weather has undergone big = changes in the last couple of weeks. =20 When I tuned it it was 20-50cents flat. Hmm, great tuner...tuned a = year ago...next to a door...I should have begun the education process = here. Instead I put my nose to the grindstone, did a pitch raise--which = she somehow managed to talk me out of charging for (my first = mistake!)--and as good a tuning as I could get into the piano given the = time and instrument constraints.=20 =20 I agreed to go back and see if I can make the piano "sound better." I = don't mind doing this ONCE if I can educate a customer in the process. = Don't know if that will happen, because it seems that some people choose = to remain ignorant. I hope this was the cork on a frustrating week... =20 Thanks for being my wailing wall, =20 Dave Stahl ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/8d/03/79/bc/attachment.htm ---------------------- multipart/alternative attachment--
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