Aaaaaarrrrrrrrgh!

[Greg Newell]

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Alan,
         Personally, I would send the letter but edit out all of the middle=
=20
where you discuss other businesses and other tuners. Other than that you=20
are extending the hand of peace.



At 05:47 PM 4/21/2005, you wrote:
>Had to happen sooner or later. Visit people who don't play much, tune=20
>annual. He's nice. She was okay in past. She not home. Sit at piano. 20+=20
>cents flat after period of high humidity around here. Tell him it needs=20
>pitch correction. Work on piano for 2 1/2 hours. She's now home, comes in=
=20
>as I'm trying to take a little Story & Clarke wine out of the unisons.=20
>Scowl. "We have places to go today! How much longer is this going to=20
>take?" Oh, says I, I'm just finishing up. "How much."  Well it needed=20
>pitch correction, you see, blah blah blah, so it's $140 today.
>
>[Insert sound of Banshee With Bellyache here]
>
>"Why, we haven't even moved that piano." (Me: chuff, hrgmff, choke ...)
>
>  {Caution Serious Rant Zone Ahead}
>
>WHAT THE HELL IS IT WITH THIS 'MOVING THE PIANO CRAP'? EVERYONE KNOWS(!)=20
>THATS WHAT MAKES PIANOS NEED TUNING (puff puff pant) DID THE GOVERNMENT=20
>USED TO PRINT THAT FACTOID(???!!!) ON CEREAL BOXES OR WHAT? SEEMS MOST=20
>FOLKS DON'T KNOW A $#*%&* THING ELSE ABOUT THEIR PIANO BUT IF YOU ROLL IT=
=20
>3 INCHES, THAT'S WHEN YOU GOTTA CALL THE TUNER (OR IF A KEY IS=20
>'STICKING.') OTHER THAN THAT, IT CAN EASILY GO ANOTHER 15 YEARS AND SOUNDS=
=20
>JUST BLOODY GREAT, THANK YOU VERY MUCH!
>
>"Last time you were here you only charged me $50." No, Ma'am. It was $65 a=
=20
>couple of years ago. Now it's $80 plus you needed the pitch raise.
>
>Tried to explain. She wrote a check. I said, just pay me what you think=20
>it's worth. She paid the full amount.
>
>She won't be using me next time. That's okay. She will undoubtedly tell=20
>everyone in her church--and it's a small community here--and anyone else=20
>who'll listen that I am a rotten crook and I charge $140 to tune a=20
>piano--that hasn't even been moved! That's not okay. Damn.
>
>I never raised my voice.
>
>I've attached the letter I've prepared to send her. Before I seal it and=20
>send it, if any of you kind folks want to look it over and tell me I'm=20
>right on, crazy, or both, I'd appreciate it. All comments welcome. Maybe=20
>some ideas for people with similar customer relations disasters are here,=
=20
>too ...
>
>Alan R. Barnard
>Trying to Thicken My Skin Without Thickening My Skull in Salem, MO
>(Man, that's just plain thick! Thorry.)
>
>
>--
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>
>
>_______________________________________________
>pianotech list info: https://www.moypiano.com/resources/#archives

Greg Newell
Greg's piano Fort=E9
mailto:gnewell@ameritech.net=20
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