Verizon YP fiasco!

[alan and carolyn barnard]

Serious advice based on similar experience: Hire a lawyer to send a
letter--they know the kind, have boilerplate outlines of them in their
secretary's software, and should not charge you too much for this.

The letter will state (a) your dissatisfaction (include copies of proof and
anything else pertinent), (b) that you have made repeated good faith
efforts to establish communication in order to resolve the issue, etc.,
listing dates and times of calls, copies of letters, etc., (c) that you do
NOT have any legal obligation to fullfil your half of a contract when the
other party has grossly failed to fulfill their half, and (d) that you
jealously guard your credit reputation and will gleefully sue the pants of
the slobs if ANY reference to this alleged debt appears in your credit
history until and unless they resolve the conflict. Express your
willingness and desire to meet with them, or whatever.

Got to use the lawyer, though, for two reasons: 1. I'm NOT a lawyer so my
advice may be partly to grossly WRONG, especially since your state laws
will differ, etc., and 2. So the letter will be on letterhead that says
Howie Skruem Al D'Time & Associates, LLC, or some such.

This is one I'd go to the mattresses with because they can really mess up
your credit.

Alan Barnard
Salem, Missouri


> [Original Message]
> From: pianolover 88 <pianolover88@hotmail.com>
> To: <pianotech@ptg.org>
> Date: 05/08/2005 10:28:02 PM
> Subject: Verizon YP fiasco!
>
> The new Verizon YP book has been out in my area (South Bay, CA) for about
6 
> months, and the final proof that I approved was NOT what appears on the 
> book! I have tried to contact "customer service" (I use that term very 
> loosely) in many ways; Letter, fax, phone calls that lead nowhere, etc. 
> Bottom line is, the ad content and size (significantly smaller than what
it 
> was supposed to be) was completely different from the final proof, yet I 
> keep getting warning notices demanding payment. I have tried in vain to
get 
> SOMEONE to see that serious mistakes  made by Verizon, namely the rep
that 
> was handling my account; he was "terminated" from what little I have 
> gathered. So...my question is: Why the heck should I pay for this ad when 
> Verizon made such an incompetent goof up? It would have been nice for 
> someone from the Company to at least call and say, "we're really sorry
for 
> the screw up, and because it was solely our fault, we will "credit" you
for 
> the ad". Or at the very least they could have offered to offer a
substantial 
> discount, but no! Not a single solitary contact other than those warning 
> letters that threaten to ruin your credit! What would YOU do? I realize
that 
> some people would simply roll over and pay the darn bill. But it ISN'T
about 
> the bill; it's principal. TOO many people let these HUGE corporations
steam 
> roll them into submission. I can't be one of them! Btw, I have the actual 
> final proof that was Fedexed to my doorstep as evidence, which is counter
to 
> their "claim" (included in those nasty letters) that "the ad you approved
is 
> the same as published in the Verizon south bay Super Pages".
>
> Terry Peterson
>
>
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