At 04:53 AM 9/11/2005,Dave Stahl wrote: >Sometimes, as Kent is saying, it's just a matter of opinion. We ARE >the experts, no matter how good people might think their ears are. > >Give 'em a fork and a hammer and see what they can come up with! > >Dave Stahl Speaking of forks, this reminds me of my days waiting tables at resorts during college vacations. Sometimes it might be a matter of opinion, and sometimes it might be a matter of human psychology - some people just find it necessary to complain. To assert themselves? To show that they too know something? To make sure they are getting their full money's worth? Who knows... Back at the resorts the standard procedure among waiters when someone sent a portion back for no discernible reason was to take it back behind the kitchen door, turn the steak or cutlet or whatever over on its other side and bring it right back. Always worked - got a big "thank you" and sometimes a big tip (even though the food was now that much colder...) Beats having to deal with a ticked-off chef and getting way behind on serving the rest of the guests on your station... Same with piano customers. On a callback, when I can find no discernible problem that can be corrected or at least explained, I just futz around with the piano a bit - play a few interval tests, move a few octaves and/or unisons back and forth and then ask them if this is better. In most cases it is judged "much better". Or at least they say so. You see, they got their need to complain out of their system... If they continue as customers - fine. If not - no big loss, let them play their head games with somebody else... Israel Stein
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