But it was at your expense to drive back and futz with the piano and you support the customer's belief that something wasn't quite right with your work. Now you may have kept the customer by coming back but maybe not and is it worth it? It IS worth it if you are looking for work. David Ilvedson >Same with piano customers. On a callback, when I can find no >discernible problem that can be corrected or at least explained, I >just futz around with the piano a bit - play a few interval tests, >move a few octaves and/or unisons back and forth and then ask them if >this is better. In most cases it is judged "much better". Or at least >they say so. You see, they got their need to complain out of their >system... If they continue as customers - fine. If not - no big loss, >let them play their head games with somebody else... >Israel Stein >_______________________________________________ >pianotech list info: https://www.moypiano.com/resources/#archives
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