> Perhaps you blokes over there should get together with Steinways and put > your point of view. Let's face it, Steinway are an icon in the industry > and are generally looked up to, and should be encouraged to do better. > Would they sit down and talk or are they too big for their boots? > David Lawson Wangaratta Australia It's been tried many times. Their line is that they are the standard against which all pianos are judged (which is generally the case), and are selling pianos as fast as they can make them (which is also the case), so why should they change anything? Instrument performance is our problem, not theirs, and if we can't make their world standard instruments meet our required performance expectations, the deficiencies are obviously ours. Warranty claims are particularly interesting against this policy. As long as I've been in this business, the attitude has always been the same. Ron N
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