Don't be caught in the middle. This is between the customer and the dealer. Inform the customer that there is a warranty issue. Have them get an independent second opinion. Then give the dealer the opportunity to make it right before the customer has to file a law suit. You loyalty should always be with the customer and not ever the dealer, unless they have you under their thumb. After the 'company man' has let the piano slip past warranty with problems which should have been addressed I come in and rectify things. The customers are always amazed at the improvement and wonder why the 'tuner' never pointed it out. Heck, the customers thought it was supposed to play like that. Educate your customer, it's the dealer's MO to pull the wool over their eyes. -- Regards, Jon Page
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